Talent wins games, but teamwork and intelligence wins championships.
– Michael Jordan
In a world centered around digital practices, it has been harder and harder to build meaningful relationships in the workplace, especially due to the circumstances that COVID-19 imposed. For property managers across the globe, managing buildings, communicating to on site staff, and receiving timely updates about property health has become an increasingly difficult task due to most positions being remote.
So how can we generate greater team cohesion and strengthen the communication channel between property managers and building staff?
Set Expectations & Standardize
Setting company expectations and standardizing processes are key factors in building organizational cohesion. For property managers, it is crucial that building standards are upheld throughout each property they manage. By having standardized processes and communicating expectations to vendors and staff, property managers can ensure that vendors and staff are performing up to standard, and set a guideline for new incoming staff. Similarly, it is important that staff communicate what is expected of the property manager, so that the property manager also has a guideline to follow that aligns with the goals of their staff.
Many property management companies lack a standardized process that is reflected in the inconsistency and low quality of building maintenance and inspections across properties. Additionally, the lack of standardization is also reflected in the company expectations, as without standardized processes building engineers and staff are unaware of what is expected when they perform each inspection. As a result, team cohesion is lost, as the goals and expectations of the property manager may not align with that of staff and building engineers.
So what can property management companies do to help inform staff about expectations, align goals, and work as a unit to reach a common goal?
By using digital tools such as inspection checklist software, property managers can ensure that staff and vendors are aware of building standards through a standardized inspection process. Many inspection checklists softwares include a clear step by step process that is easy to follow for all staff members no matter how extensive your understanding of technology is. Additionally, inspection checklists software allows for staff to add feedback that management can directly see; consequently, aligning the goals and concerns of staff with property management.
Seeking & Providing Feedback
Seeking and providing feedback is the most important component in increasing team cohesion. For property managers especially, seeking feedback from a building’s tenants and on site staff is key to strengthening communication channels and extending the building’s useful life. Property managers gain greater insight into how they are doing in terms of managing the building through listening to concerns and feedback from tenants. Similarly, property managers should be communicating how they want their property to be maintained to their staff and vendors.
Property managers manage around 20 different establishments and it can be difficult and time consuming to communicate with on site workers that perform inspections and maintenance. We often found that property managers had difficulty communicating with vendors, on site staff that performed inspections, and their building engineers. This would result in ineffective inspections, missed inspection dates, and increased costs due to small issues going unnoticed.
So what can property managers do to gain greater insight into their property, communicate more effectively with staff, and build greater team cohesion within their organization?
Digital facility management softwares allows property managers to effectively communicate with their staff and vendors on site. Features such as real-time communication allow building inspectors to communicate property issues to the property manager. Additionally, all information is updated in real-time on a centralized storage system, so property managers can view news about each property they manage.
Reward & Acknowledge
Rewarding and acknowledging good performance is key for employers or management teams to increase team cohesiveness and involvement. Property managers require a cohesive team to ensure that each property they manage is up to standard; similarly, they must also take into account and acknowledge the people that help maintain the property they manage. With teamwork and team cohesiveness being so crucial in company success, it is important that property managers
Digital facility management software allows property managers to be more cognizant of the work that each staff member puts into each building inspection. Many of these digital management systems increase the accountability and credibility of each building inspection and maintenance check. These softwares have a built in signature and location feature that allows you to verify that the user actually performed the inspection or maintenance. This gives property managers greater insight into if their building is actually being maintained, and reward hard work accordingly.
How We Can Help
Onsite HQ is a cost-effective facility management software solution that can help managers maintain properties of any size. We offer a variety of plans depending on your needs and our software has all the features that you’ll need in a digital facility management system.
The software implementation process takes your requirements into account to create a program specific to your needs. You’ll get user training, data collection and import functions, system installation and IT infrastructure support.
To see how we can streamline your implementation, schedule a call today.
Get better oversight with Onsite.
For more information visit https://onsitehq.co/
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