“Prior to engaging with Onsite HQ, there was no consistency in our inspection process.  Lack of verification on inspections, hundreds of paper documents to account for, and the inability for management to review each individual inspection, led to hundreds of hours a year being wasted on administrative work. 

Onsite HQ provided an amazing service that has enabled greater team structure within Lowtide Properties. We were able to catch many problems within our properties before they escalated, which led to lower overall maintenance costs and less time-consuming when it came to locating documents. Previously, we had 5-10 emergency calls a week; however, after implementing Onsite HQ we have been able to reduce that number to 3-5 calls per week, which saved us a considerable amount of money.

I highly recommend this product for any property management company who wants a user-friendly solution that tracks building maintenance tasks, while bridging the communication gap between building operators and property managers.”

Kathy T, Director of Property Management, Lowtide Properties

“Before implementing Onsite HQ, our inspection process was fairly rudimentary. We used paper round sheets that were not very well organized and difficult to locate if we had to review in an emergency. Each time, we made adjustments to the forms we had to reprint and distribute them across all of our buildings. We stored the inspection forms at each building making it impossible to review without visiting each location, which would take several hours a week. 

Onsite HQ has made my life easier as a manager. I save 3 hours a week on administrative tasks and receive real-time insights into staff members’ performance. All completed inspections are downloaded as PDF reports, which we store both on Onsite HQ and on our internal servers so we can access them easily in an emergency. The quick on-boarding process of our checklists and staff members by Onsite HQ allowed my team to start carrying out inspections immediately. Staff who were carrying out the inspections did not need any training on how to use the mobile app as it was so intuitive to use. Most importantly, we saw a drop in emergency callouts due to staff spotting items before they became a bigger issue.

I have recommended Onsite HQ to other managers in my industry because it saves me so much time and provides greater oversight of my team’s performance.”

Matt L, Chief Engineer, Harbour Centre

“Before we started using Onsite HQ we found that it was difficult to track the work being carried out by our maintenance staff when we acquired a new property. Additionally, our maintenance and janitorial tasks were not standardized for the staff, which led to us being unable to address and track maintenance issues. With 14 buildings to manage, I found it difficult to know when staff needed my assistance and if maintenance was being carried out prior to using Onsite HQ.

I would highly encourage anyone who wants to increase productivity within their day-to-day operations to use Onsite HQ. The onboarding process was very easy, as the Onsite HQ staff created checklists for us and oriented the staff on how to use their app. However, the main feature that sold us on Onsite was the offline mode, as we have many parking areas and basements that require regular maintenance checks. Overall, everyone and I at Mondivan are very pleased with Onsite HQ’s excellent customer service and app support!”

Stefan B, Operations Manager, Mondivan